Technical Support

Regardless of whether you only need a little tip for your application or whether an important component needs to be repaired or replaced – we are there for you when you need us! The reassurance: expert help is just a phone call away.

Our service specialists know your machine portfolio very well – and offer you competent advice on all technical questions relating to your fans and compressors. This means that you are always on the safe side and can continue working quickly in the event of an emergency.

With their experience, our specialists can help your employees on site to solve problems quickly and effectively. Just talk to us.

Conversions, conversions and performance increases

New technologies, new functions, new legal regulations: We help you to keep up with the constant changes. Because your fans will be with you for years.

To ensure that these always remain up to date despite the rapid development, there is often the option of retrofitting – in addition to replacing with a new machine. Your fans can be adapted quickly and inexpensively to the changed requirements through modifications or extensions. Regardless of whether only individual operating parameters (medium, pressure, temperature), performance requirements, explosion classes (ATEX zones) have changed, or whether your machine is simply to be upgraded to the current standard of the machine or ATEX directive. We will find a solution for you here too.

Our services at a glance:

  • Performance and energy efficiency increases
  • Optimization of individual components, e.g. impellers, swirl regulators, housings, etc.
  • Conversion / retrofitting to changed explosion classes (ATEX – RL 2014/34 / EU)
  • Conversion / retrofitting to current safety standards
  • Measures to extend the service life of the machine
  • Adaptation of installation and connection dimensions
Remote Support

Worldwide remote maintenance and remote diagnosis in real time

Maintenance does not always have to be carried out by a specialized service technician on site. Thanks to modern technology, these can happen at any time and anywhere. It is only important that you have the right technology in use. Here, too, Serafima keeps up with the times. Our solutions: Serafima Smart Support and Serafima Quick Support.

With our  smart support  , our technicians can use data glasses, which we lend you to borrow, to get a precise overview of your machine on site via an integrated camera. We are at your side and yet spatially separated from each other. We will guide you in the simplest way in repair and maintenance activities.

If required, we can, for example, share operating instructions, circuit diagrams or drawings with you. This enables us to offer you an informative and interactive service that is cost- and time-optimized – worldwide!

The result: Shorter response times and minimal downtime

Our so-called quick support offers another option  . All you have to do is load an app onto your smartphone or tablet. Use the camera on your device as a “seeing eye”. We look at your problem through the camera and guide you to the solution as if we were at your location.

Your advantages:

  • Efficiency through quick troubleshooting
  • Cost reduction by saving travel expenses
  • Reduced response times through augmented reality support
  • Efficient knowledge transfer through audiovisual instructions
  • Hands-free communication through new communication options for users, machine operators and service technicians
  • Live transmission of the service case to the Serafima specialists from the first person’s perspective
Reverse engineering

Impellers and housings of fluid flow machines in particular are often exposed to high loads. In the course of time, the first signs of wear can hardly be stopped, in these cases it is advisable to have the right spare part ready. The original manufacturer does not always exist, in some cases it is also helpful to have an alternative to them:

In these cases, too, Serafima offers an optimal solution with reverse engineering of impellers and housings . Working closely with our partners, we always work out an optimal solution for your spare part.

In order for our components to meet the highest demands, we pay particular attention to the careful selection of the material and the exact fluidic design. Strength calculations using the finite element method (FEM) guarantee maximum safety and performance.


With our specific know-how and our many years of experience, we prepare you as best as possible for the handling and operation of your fans and compressors.

First of all, we analyze the training needs together and tailor the content specifically to your individual wishes and needs. Whether at your plant or at Serafima – you decide.

At your place:

  • Imparting important theoretical basics
  • Practical training on the customer system
  • Regular training courses for maintenance staff to minimize disruptions and to keep your machines always in optimal operation

At Serafima:

  • Imparting important theoretical basics
  • Theoretical instruction or practical instruction / training on a comparable machine

For Partners

+65 9776 7231

Support centre

+65 9776 7231